Theatre 1 Schedule | SWCE 2020 - South West Care Exhibition | Westpoint Exeter

Theatre 1 Schedule

New Dawn Risk Assessment

Tom Malcom

Speaking at: 10:00 – 10:20

New Dawn UK Cyber, a division of New Dawn Risk Group Limited, is focused on providing cyber insurance solutions to UK companies. Our deep expertise and knowledge of the cyber landscape, combined with a commitment to keeping abreast of the current issues faced by UK companies, enables us to help mitigate the cyber risks that they face.

Our small to medium-sized business offering is delivered through an easy-to-use online platform that offers a quick and simple purchase of a cyber insurance policy providing affordable and broad coverage, as well as a level of comfort in a time of increasing and evolving cyber threats.

For larger and more complex clients, we are on hand to provide expert advice and placement strategies to ensure a seamless and hassle-free insurance journey.  

Phoneta Health

Richard Wood

Speaking at: 10:30 – 11:00

Richard Woods joined Kernow Message Handling Service Ltd (KMHS) in February 2017. KMHS was set up in 1992 to service the out of hours requirements for the Doctors and Veterinary sector. Richard was brought in to rebrand the business and
by March 2017 re named the business Phoneta Ltd. His role includes growing
Phoneta into different sectors and to develop the range of services and the team. In recent months Richard and his team have obtained two major NHS contracts to include North Devon NHS and the S.A.R.C out of hours contract and the Royal Cornwall Hospital Trust lone worker monitoring for the three main Hospitals and berthing unit at Penrice. Richard lives by the mantra ‘stronger together and doing the right thing’. All seeming very straight forward however, both have played instrumental in the continued growth of Phoneta Ltd. Outside of the office Richard is Married to Sally and has two children. You will see Richard supporting his Son on the side of a rugby pitch as the teams first aider. Richard is a keen musician and has performed alongside some very talented players. Richard is also a DJ and has played alongside wellknown DJ’s and from Newquay to New Zealand.

Albert Goodman

Louise Osborne

Speaking at: 11:10 – 11:40

Louise Osborne is a Partner at Albert Goodman, a Chartered Financial Planner and Fellow of the Personal Finance Society with more than 15 years’ experience in Financial Services. Louise is accredited by the Society for Later Life Advisers (SOLLA) holds specialist qualifications covering care fees planning. Louise is  also a trained Dementia Friend and has experience working with clients and their families whose lives have been impacted by Dementia.

Porter Dodson

Adrian Poole

Speaking at: 11:45 – 12:10

Since qualifying as a solicitor in 2001 I have acted for clients on a wide range of employment and HR matters, giving effective legal advice on all aspects of HR and employment practice. My work includes taking and defending claims in the Employment Tribunal, Employment Appeal Tribunal and in the higher appeal courts.

A particular area of interest and expertise has been the work undertaken by my colleagues and I in the range of legal matters which can affect the Care sector businesses.  I believe our specialist care team are champions of the sector: helping operators to meet their ever increasing regulatory burden and enabling the forums that drive positive change.

At a time of recruitment difficulties and historically low levels of unemployment, I will be talking about how employers can recruit and retain people, and the legal issues they can face if they make mistakes.

Gordons Partnership

Neil Grant

 Speaking at: 12:15-12:45

CQC inspections and reports – managing the inevitable

 A practical session on how to manage the entire inspection process with tips on preparing for inspection, managing the visit itself and responding to the draft inspection report, informed by recent case law and changes to CQC’s inspection methodology. Giving providers and managers a clear appreciation of the legal and policy framework that CQC operates under and showing how evidence can be used to demonstrate compliance with regulations and to achieve the best possible ratings.


David Davies 

13:00 – 13:30

David has designed, implemented and managed global recruitment solutions for organisations including GE, Centrica and the BBC and more recently within the healthcare sector. David has saved millions of pounds, evolved talent acquisition and dramatically improved retention including reducing attrition in Lloyds Banking Group from 77% to under 20%.

RPM Business Communications

Jon Richardson

13:40 – 14:10

As Managing Director and co-founder of RPM Communications, Jon Richardson has taken the business from a standing start to a well-established, award-winning provider to the healthcare sector over the last 6 years.

With over 20 years of tech experience, Jon has led RPM to become a leading provider of communications technology and patient access solutions to healthcare entities nationwide since start-up.

With offices and his team around the UK, Jon has created a business in RPM which now provides over 4 million patients with access solutions to their respective primary and secondary Healthcare. These include feature rich telecoms technologies specific to those Practices and the patient/client needs, as well as the launch of RPM’s HealthPODs and Online Video/Audio patient/Doctor and or advisor consultations which can be scheduled by the patient according to availability online.

As an innovator and passionate provider of services to healthcare, Jon is well placed to recognise those who also lead the way regarding innovative healthcare support services. Jon is delighted to have been invited to speak at this event and will be providing an overview of technologies available from RPM which help support all healthcare environments in providing an enhanced patient/client access and experience.


Maureen Cable

Speaking at 14:15 – 14:30

“Helpline Managing Director Maureen Cable is an ex-casualty
nurse with years of experience in the provision of care services to the
elderly. Recognising a need for high quality customer experience driven
telecare services, Maureen founded Helpline over 10 years ago. Through
provision of a 5 star service Helpline have become a leading provider of
pendant alarms and related care nationwide.


With a unique blend of entrepreneurial experience and care
provision passion, Maureen is focused on expanding the ways in which the
telecare industry can work hand in hand with other care providers to enable
older adults to age in place safely and comfortably. “


Fiona Willis and Ailsa Exley

Speaking at: 14:40-14:55

Enhancing Later Life. Connecting Generations. How technology for wellbeing can benefit individuals and the care sector.